{"id":568,"date":"2025-01-27T11:04:28","date_gmt":"2025-01-27T10:04:28","guid":{"rendered":"https:\/\/hotel-gio.de\/en\/?page_id=568"},"modified":"2026-09-10T15:21:51","modified_gmt":"2026-09-10T13:21:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotel-gio.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;faq_headline&#8221; module_id=&#8221;wrapper_03_faq_headline&#8221; module_class=&#8221;wrapper_03_faq_headline&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;faq_headline&#8221; module_id=&#8221;wrapper_02_faq_headline&#8221; module_class=&#8221;wrapper_02_faq_headline&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;faq_headline&#8221; module_id=&#8221;wrapper_01_faq_headline&#8221; module_class=&#8221;wrapper_01_faq_headline&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;faq_fragen&#8221; module_id=&#8221;wrapper_03_faq_fragen&#8221; module_class=&#8221;wrapper_03_faq_fragen&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;faq_fragen&#8221; module_id=&#8221;wrapper_02_faq_fragen&#8221; module_class=&#8221;wrapper_02_faq_fragen&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion admin_label=&#8221;faq_fragen&#8221; module_id=&#8221;wrapper_01_faq_fragen&#8221; module_class=&#8221;wrapper_01_faq_fragen&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Access to the Hotel&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Your room card gives you access to your room and, at night, to the hotel entrance. Simply hold the card up to the card reader at the night entrance (20 metres to the right of the main entrance) and you&#8217;re in.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Arrival&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Reception is open daily from 06:30 a.m. to 10:30 p.m. Arrival is possible at any time from 03:00 p.m. until late at night. From 10:30 p.m., check-in is only possible via the night check-in kiosk. You can enter the building via our night access, to the right of the main entrance. You will receive the code for night access by e-mail on the day of arrival. An early check-in can be booked on arrival for a one-off charge of 20,-\u20ac, 08 AM &#8211; 10 AM \/ 15,-\u20ac, 10 AM &#8211; 12 AM \/ 10,-\u20ac, 12 PM &#8211; 14 PM subject to availability.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Arrival by car&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]From the highway towards the center, follow the Altstadtring until Sendlinger Tor and turn into Lindwurmstra\u00dfe. Follow this street until Goetheplatz and turn left into H\u00e4berlstra\u00dfe. The Hotel Gio is directly on your left.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Best-Price-Guarantee&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Book easily and comfortably direct on Hotel Gio&#8217;s website and secure yourself the best price.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Book by phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]No, due to the transparency, bookings by telephone are not possible. You are welcome to book directly on our website, however, should you have any problems we will always be happy to assist you.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Breakfast&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Book your Italian start into the day before your stay for \u20ac 19,90 per person\/day. Children up to and including 10 years old stay overnight and have breakfast free of charge. From 11 years onwards, the full rate applies. Breakfast time: Monday to Friday from 07:00 a.m. &#8211; 10:00 a.m., on weekends and holidays from 07:30 a.m. &#8211; 10:30 a.m. Experience with us the best of the morning!<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Cancellation&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We offer flexible and non-cancellable rates. The cancellation policy for your booking can be found in your booking confirmation.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Check-Out&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Check-out is until 11:00 a.m. on the day of departure. Would you like to stay longer in your room? Depending on availability, you can book a late check-out for \u20ac 20,- and stay in your room until 02:00 p.m.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Gio Parking&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]You are welcome to book the underground car park on site for \u20ac 24,- per night, subject to availability. Please note: The passage height is max. 1.80 metres.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Room cleaning on request&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]Your room will not be cleaned automatically during your stay. You can obtain towels or toilet paper from reception at any time on request. Would you still like your room to be cleaned? Please let reception know by 11:00 a.m. on the same day at the latest. We will be happy to clean your room free of charge.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Luggage Storage&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We will be happy to store your luggage with us before arrival or after departure, while you are still on your way.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Safety&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Only hotel guests with a valid key card can access your Hotel Gio. So keep your room card safe. In case of an emergency, your Gio-Team can be reached by phone 24\/7: +49 (0)89 599939 01.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Shampoo &amp; hair dryer&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]For your perfect styling on the go, all rooms are equipped with soap, hair &amp; body shampoo and a hair dryer.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Payment&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Your Hotel Gio only accepts card payments, unfortunately cash payments are not possible.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Public Transport&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Your Hotel Gio is located in the centre of Munich directly on Goetheplatz. Here you have direct access to the underground (lines U3 and U6) and buses. The stops are just a 2-minute walk from the hotel entrance.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Pets&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Dogs are welcome and can be booked for 15,- \u20ac per night.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Reception hours&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]The reception desk is staffed from 06:30 a.m. to 10:30 p.m. In between you are able to enter the hotel via the night entrance.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Wi-Fi&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Available throughout the hotel free of charge for our guests. You will receive the access data at reception upon check-in.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;google_map&#8221; module_id=&#8221;wrapper_03_google_map&#8221; module_class=&#8221;wrapper_03_google_map&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3c3c3b&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_module=&#8221;57&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;google_map&#8221; module_id=&#8221;wrapper_02_google_map&#8221; module_class=&#8221;wrapper_02_google_map&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; min_height=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/prdhotelgio.wpengine.com\/en\/wp-content\/uploads\/sites\/4\/2023\/05\/google_map_en.jpg&#8221; alt=&#8221;Google map&#8221; admin_label=&#8221;google_map&#8221; module_id=&#8221;wrapper_01_google_map&#8221; module_class=&#8221;wrapper_01_google_map&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3c3c3b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;perfect_location_liste&#8221; module_id=&#8221;wrapper_01_perfect_location_liste&#8221; module_class=&#8221;wrapper_01_perfect_location_liste&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrapper_perfekte_lage\">\n<h2>Perfect location<\/h2>\n<ul>\n<li>Subway station Goetheplatz &#8211; 200 m\u2028<br \/>(Subway lines U3 \/ U6)<\/li>\n<li>Theresienwiese \/ Oktoberfest &#8211; 600 m<\/li>\n<li>Central Station &#8211; 1,4 km<\/li>\n<li>Marienplatz (Citycenter) &#8211; 1,7 km<\/li>\n<li>Sendlinger Tor &#8211; 950 m<\/li>\n<li>Allianz Arena (FC Bayern soccer stadium) &#8211; 13 km<\/br>\u2028(direct connection via U6)<\/li>\n<li>Fair grounds &#8211; 12 km<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQYour room card gives you access to your room and, at night, to the hotel entrance. Simply hold the card up to the card reader at the night entrance (20 metres to the right of the main entrance) and you&#8217;re in.Reception is open daily from 06:30 a.m. to 10:30 p.m. Arrival is possible at any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-568","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Gio Hotel Munich<\/title>\n<meta name=\"description\" content=\"Hotel Gio FAQ \u27a8 Everything you need to know: Check-in \u2022 Booking \u2022 Rooms \u2022 Services \u2022 Answers to your questions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotel-gio.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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